Returns & Exchange

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We hope you will love your new bamboo base layers but we understand that sometimes things just aren't quite right so we are happy to offer 30 day returns and exchange on all items except underwear. Unfortunately we don't currently offer returns/exchange on undies due to hygiene reasons.

Returns and exchanges can be completed using the Packing Slip form included with each delivery. If you have misplaced it, get in touch and we can send out a Return Authorisation Form to include with your items.

 

Exchange

We accept exchanges within 30 days of purchase (underwear excluded). Garments must be unworn and returned in their original condition. We will happily repost the replacement at no cost to you, we stand by our free delivery promise, however we are unable to cover the shipping cost of the item returned to us. We will post the replacement item once the original has been received at our end.

See sizing information, and the complete range of colours and styles in our online store.

Use your packing slip return form or contact us for an 'Exchange Authorisation Form' to enclose in the envelope with your items.

 

Returns

Returns are accepted within 30 days of purchase (underwear excluded). Garments must be unworn and in their original condition. We offer full refunds but do not cover the postage costs on returns. We will refund the purchase price in full using the method of payment that was used to purchase the item once we have received it. Please allow several days for the refund to appear on your statement.

Use your packing slip return form or contact us for an 'Return Authorisation Form' to enclose in the envelope with your items.
 

Returns & Exchanges can be posted to:

O2wear
PO Box 242
Glenside SA 5065
AUSTRALIA 

If you believe you've received a faulty item or just want to get in touch with a query then feel free to contact us at info@o2wear.com