FAQ

RETURNS
What is your returns policy?
How do I return something if I need to?
Can I exchange an item?
What is your return address?
How will I know if you have refunded me?

PRODUCT INFORMATION
How do I wash bamboo clothing?
Where are O2wear bamboo clothes made?
What fabrics does O2wear use?
What is bamboo fibre?
Is bamboo clothing organic?
Is bamboo fibre environmentally friendly?
Are bamboo products suitable for sensitive skin?

GENERAL INFORMATION
How do I stay up to date on new products?
Can I write a review/comment?
Are you an Australian Company?

SIZING
Do you have a size guide?
I am pregnant, do you sell maternity wear?

PRIVACY
What information do you collect?
Is your site secure?

 
 
Ordering
 
What methods of payment do you accept? 
You can pay for your bamboo clothing at the checkout using Mastercard, Visa, PayPal or Afterpay. Unfortunately we cannot accept American Express, Diners, Cheques or Cash.
 
Do I have to have an account to make an order? 
No you do not need to log in or create an account to make a purchase. We aim to make your  shopping experience quick and easy. If you have any customer care issues, you can contact us personally and we can resolve any issues. However you will be given the opportunity to create an account at checkout if you wish.
 
Where do you ship to? 
O2wear will ship internationally to a range of countries including USA, UK, Canada, NZ and a number of others which are available at checkout. Within Australia, standard delivery is free. View shipping rates for other destinations at our Shipping page.
 
Do you sell gift vouchers? 
Yes, we sell gift vouchers! You can find them on the Gift Certificates page.
 
My item is a gift, are prices displayed on the clothes? 
No. There are no pricing labels on O2wear bamboo clothing. When you place your order you will receive the tax invoice by email, a packing list without pricing will be included in your delivery and there won't be any pricing on the clothing.
 
My item is a gift, do you gift wrap?
Unfortunately we don't offer gift wrapping, however you can leave a message in the order comments section.
 
What can I do if I want to change my order?  
If you want to make a change to your order, please contact us at info@o2wear.com. Wherever possible we will aim to update your order but if it has been shipped we may not be able to make a change. If you are interested in exchanges or refunds we can help with that here
 
How are items packaged?
All of our women's bamboo clothing is packaged in flexible recyclable kraft paper packaging. We are on a mission to eliminate as much single use plastic from our supply chain as possible and our proud that we can say we no longer deliver any plastic waste to you! Unfortunately we haven't been able to overcome the issue of the plastic courier satchel....it's a work in progress.
 
 
Delivery 
 
How much is postage? 
Postage is FREE for all Australian orders, no minimums. We also offer Australia Post express postage for $5 ( which is provided FREE for orders over $100). Orders to NZ are free over $50. For a full list of rates and information for international shipping to New Zealand, UK, USA, Canada and the rest of the world, view our Shipping page.
 
How long will it take to receive my order? 
We only sell products that are in stock and ready for immediate dispatch, if items are unavailable they will be out of stock on the website.
Orders are dispatched daily at 1pm AEST from our warehouse in Adelaide, South Australia. Please allow 1-6 business days for delivery, though typically it takes 1-3 days. You will receive order tracking details in the shipping notification email when your order is sent out. Delivery times will be updated through your tracking ID. 
International orders are shipped by express international courier and generally arrive within 3 working days from dispatch. Please see our Shipping page for more information.
 
Do you offer next day delivery? 
Yes we offer next day delivery via Australia Post or Courier however we can't guarantee next day delivery if an address is outside the delivery zone. Please see our Shipping page for more information.
 
What delivery method do you use?  
O2wear women's bamboo clothing uses a variety of shipping methods which include Australia Post letter service for small, single items, parcel post as well as standard and express couriers. We don't offer a choice but select the fastest delivery method available for your order based on your location and  preference for standard or express.  Please see our Shipping page for more information.
 
Do you post to international addresses?
International orders are delivered by express international courier DHL. Please see our Shipping page for international postage rates and more information.
 
 
Returns 
 
What is your returns policy? 
We hope that you are very happy with your O2wear bamboo clothing purchase, but sometimes shopping online can be difficult and you may want to make a return. We offer simple full purchase price returns or exchanges on unworn items with original packaging (underwear exluded) within 30 days of purchase. Please view our Returns & Exchanges page for full details.
 
How do I return something if I need to? 
First send us an email and we'll provide you with a 'Return Authorisation Form'. Post this form along with the items back to us and we'll refund your money in full. Please refer to our full Returns & Exchange terms, or contact us directly.
 
Can I exchange an item? 
Yes we are happy to exchange an item at no cost within 30 days (underwear exluded). Please refer to our full Returns & Exchange terms, or contact us directly.
 
What is your return address? 
Our return address is available on Returns & Exchange page, but please let us know first if you're going to return an item. We'll provide you with a 'Return Authorisation Form' (which also details the return address).
 
How will I know you have refunded me?  
Once we have received the returned item, we will process a refund on to the card used to make the purchase. We will notify via email once this had been done, however please allow several days for it to appear on your statement. 
 
 
Sizing
 
Do you have a size guide? 
We use standard Australian women's sizing for O2wear bamboo fibre camisoles, tanks, tees and leggings are available on our Sizing Guide.
 
I am pregnant, do you sell maternity wear?  
We don't have a maternity range, however our leggings, camisoles, tops and tees are very stretchy and bamboo fibre is very gentle on sensitive skin so you may find them suitable while pregnant but don't forget you might need to size up ;)
 
 
Product Information 
 
How do I wash bamboo clothing? 
O2wear bamboo clothing is very easy care. A cold machine wash is all that is required. For more details, please view our Product Care page.
 
Where are O2wear bamboo clothes made? 
We are an Australian company that designs all our products here in Australia. We source the bamboo fibre from China, where it is grown and then processed in to garments. We have visited the factory where our bamboo clothing is manufactured to ensure the labour conditions are fair. Our manufacturer enforces the strict guidelines that govern manufacturing in China including no child labour, fair treatment and wages, national holidays and environmental protections. Read more about us, bamboo clothing or see our links and resources page.
 
What fabrics does O2wear use? 
Our current range of bamboo clothing uses viscose from bamboo, organic cotton and spandex. Bamboo fibre is an enviromentally friendly crop due to the organic and sustainable way in which the bamboo plant is grown. To learn more about bamboo fibre and the crop, please visit our page on Bamboo Fibres.
 
What is bamboo fibre? 
Bamboo fibre is a viscose made from bamboo. Bamboo is grown in plantations where it is then harvested and processed in to a fibre used to make fabric. Read more about Bamboo Clothing and Bamboo Fibre or view our collection of bamboo clothing
 
Is bamboo clothing organic? 
Bamboo is an environmentally friendly crop. It requires very little water - no irriagation and can grow organically without the need for pesticides, fertilisers or pesticides due to its unique properties. Read more about Bamboo Fibre.
 
Is bamboo fibre enviromentally friendly? 
Bamboo is a very environmentally friendly crop, particularly in comparison to water intensive crops like cotton. While bamboo fibre does require a chemical process to turn the harvested crop in to the fibre, our products are certified with the Okeo-Tex Standard 100 meaning no residual chemicals are present in the manufactured fabric. Read more about Bamboo Clothing and Bamboo Fibre
 
Are bamboo products suitable for sensitive skin?
In short yes. Bamboo clothing is very popular with eczema suffers and those that have sensitive skin because of its soft and smooth fibres. You can read more about bamboo clothing and its suitability for eczema sufferers here.
 
 
General Information 
 
How do I stay up to date on new products? 
Follow us on instagram @o2wear or Facebook where you can stay up to date on the latest news and offers. Subscribe to our newsletter at the bottom of any page to get updates straight to your inbox. First signups will receive a coupon code of $15 to spend on any order over $50, not in conjunction with any other offer. 
 
Can I write a review/comment? 
We love reviews and feedback. All our customers receive a 'review request' 2 weeks after making a purchase giving you the opportunity to leave your feedback on your purchase, you'll also receive a little gift from us as a thank you when you do this:) 
 
Are you an Australian company?  
Yes, our garments are Australian designed and O2wear is an Australian owned business based in Adelaide, SA.
 
 
Privacy 
 
What information do you collect?  
The only details we collect are gathered on the payment page and are required to process your order. We do not disclose these to any 3rd parties. Please view our Privacy Policy. We require your email address in order to send you your tax invoice and shipping notifications. 
 
Is your site secure?
We have your security covered. Our online security procedure is best practice. We have an SSL certificate which encrypts data for transferring sensitive information. We are partnered with Braintree (a PayPal company) and the National Australia Bank who process our payments. When you enter the payments page you will see the browser will now say https:// rather than http:// The 's' denotes that it is a secure page. You should also see a locked padlock, usually displayed at the end of the Web address.
 
These two signs of security can only be displayed if the Web page is protected by a registered secure certificate. It’s your peace of mind. For more information on secure credit card payments over the Web, see the Australian Government website – www.staysmartonline.gov.au