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FAQ

 
 
Ordering
 
What methods of payment do you accept? 
You can pay for your bamboo clothing at the checkout using Mastercard, Visa or PayPal. Unfortunately we cannot accept American Express, Diners, Cheques or Cash.
 
Do I have to have an account to make an order? 
No you do not need to log in or create an account to make a purchase. We aim to make your bamboo clothing shopping experience quick and easy. If you have any customer care issues, you can contact us personally and we can resolve any issues. However you will be given the opportunity to create an account at checkout if you wish.
 
Can I buy items tax-free (no GST) if I live outside of Australia? 
If you order from outside of Australia, you will not be charged tax (GST 10%) when you proceed through the checkout.
 
Where do you ship to? 
O2wear will ship internationally to a range of countries including USA, UK, Canada, NZ and a number of others which are available at checkout. Within Australia, standard delivery is free. View shipping rates for other destinations at our Shipping page.
 
Do you sell gift vouchers? 
We don't currently sell gift vouchers, but if you think we should, let us know!
 
My item is a gift, are prices displayed on the clothes? 
No. There are no pricing labels on O2wear bamboo clothing. When you place your order, you will receive the tax invoice by email and there won't be any pricing inside the packaging.
 
My item is a gift, do you gift wrap?
Yes, we offer gift wrapping and gift cards, free of charge. At checkout please select the 'gift wrapping' option and include any gift card message in the comments section when entering your payment details.
 
What can I do if I want to change my order?  
If you want to make a change to your order, please contact us. See Exchanges and Returns for more information .
 
How are items packaged?
O2wear bamboo products come packaged in flexible light weight pouches ideal for squeezing into letter boxes.
 
 
Delivery 
 
How much is postage? 
Postage is FREE for all Australian orders, no minimums. We also offer Australia Post express postage for $5. For information and rates to New Zealand, UK, USA, Canada and the rest of the world, view our Shipping page.
 
How long will it take to receive my order? 
All bamboo clothing orders will be dispatched from our office in Adelaide, South Australia within 48 hours. Postage will then take 1-5 days within Australia for regular parcel delivery. International orders are shipped by airmail and generally arrive within 10 working days. Please see our Shipping page for more information.
 
Do you offer next day delivery? 
We offer Australia Post Express Delivery for $5. We cannot guarantee next day delivery as the timing is determined by Australia Post. Please see our Shipping page for more information.
 
What delivery method do you use?  
O2wear ships all bamboo clothing orders through Australia Post Parcel Delivery. International orders are sent via Australia Post International Airmail service. You are not required to sign on delivery, however we do encourage delivery to business addresses to ensure you receive your order quickly and safely.  Please see our Shipping page for more information.
 
Do you post to international addresses?
O2wear will arrange for delivery to any location worldwide. All international orders are sent via Australia Post International Airmail service. Please see our Shipping page for international postage rates and more information.
 
 
Returns 
 
What is your returns policy? 
We hope that you are very happy with your O2wear bamboo clothing purchase, but sometimes shopping online can be difficult and you may want to make a return. We offer simple full purchase price returns on unworn items with original packaging. Please view our Returns & Exchanges page for full details.
 
How do I return something if I need to? 
First send us an email and we'll provide you with a 'Return Authorisation Form'. Post this form along with the items back to us and we'll refund your money in full. Please refer to our full Returns & Exchange terms, or contact us directly.
 
Can I exchange an item? 
Yes we are happy to exchange an item at no cost within 30 days. Please refer to our full Returns & Exchange terms, or contact us directly.
 
What is your return address? 
Our return address is available on Returns & Exchange page, but please let us know first if you're going to return an item. We'll provide you with a 'Return Authorisation Form' (which also details the return address).
 
How will I know you have refunded me?  
Once we have received the returned item, we will process a refund on to the card used to make the purchase. We will notify via email once this had been done, however please allow several days for it to appear on your statement. 
 
 
Sizing
 
Do you have a size guide? 
Sizing for O2wear bamboo fibre camisoles, tanks, tees and leggings are available on our Sizing Guide.
 
I am pregnant, do you sell maternity wear?  
We don't currently sell maternity wear as such, however our leggings, camisoles, tops and tees are very stretchy and the bamboo fibre feels great against the skin so you may find them suitable in a larger size.
 
 
Product Information 
 
How do I wash bamboo clothing? 
O2wear bamboo clothing is very easy care. A cold machine wash is all that is required. For more details, please view our Product Care page.
 
Where are O2wear bamboo clothes made? 
We are an Australian company that designs all our products here in Australia. We source the bamboo fibre from China, where it is grown and then processed in to garments. We have personally visited the factory where we source our products from in China. Read more about us, bamboo clothing or see our links and resources page.
 
What fabrics does O2wear use? 
Our current range of bamboo clothing uses viscose from bamboo, organic cotton and spandex. Bamboo fibre is an enviromentally friendly crop due to the organic and sustainable way in which the bamboo plant is grown. To learn more about bamboo fibre and the crop, please visit our page on Bamboo Fibres.
 
What is bamboo fibre? 
Bamboo fibre is a viscose made from bamboo. Bamboo is grown in plantations where it is then harvested and processed in to a fibre used to make fabric. Read more about Bamboo Clothing and Bamboo Fibre or view our collection of bamboo clothing
 
Is bamboo clothing organic? 
Bamboo is an environmentally friendly crop. It requires very little water - no irriagation and can grow organically without the need for pesticides, fertilisers or pesticides due to its unique properties. Read more about Bamboo Fibre.
 
Is bamboo fibre enviromentally friendly? 
Bamboo is a very environmentally friendly crop, particularly in comparison to water intensive crops like cotton. While bamboo fibre does require a chemical process to turn the harvested crop in to the fibre, our products are certified with the Okeo-Tex Standard 100 meaning no residual chemicals are present in the manufactured fabric. Read more about Bamboo Clothing and Bamboo Fibre
 
Are bamboo products suitable for sensitive skin?
While not scientifically verified, many wearers of bamboo products exhort its benefits, particularly for those with skin sensitivities such as eczema. You can read more about bamboo clothing and its suitability for eczema sufferers here.
 
 
General Information 
 
How do I stay up to date on new products? 
Please join us on Facebook where we will update you with the latest news and products and register for our newsletter at the bottom of the page.
 
Can I write a review/comment? 
Please contact us directly or friend us on Facebook where you are welcome to post reviews and comments.
 
Are you an Australian company?  
Yes, our garments are Australian designed and O2wear is an Australian owned business based in Adelaide, SA.
 
 
Privacy 
 
What information do you collect?  
The only details we collect are gathered on the payment page and our required to process your order. We do not disclose these to any 3rd parties. Please view our Privacy Policy.
 
Is your site secure?
We have your security covered. Our online security procedure is best practice. We have an SSL certificate which encrypts data for transferring sensitive information. We are partnered with eWAY and the National Australia Bank who process our payments. When you enter the payments page you will see the browser will now say https:// rather than http:// The 's' denotes that it is a secure page. You should also see a locked padlock, usually displayed at the end of the Web address.
 
These two signs of security can only be displayed if the Web page is protected by a registered secure certificate. It’s your peace of mind. For more information on secure credit card payments over the Web, see the Australian Government website – www.staysmartonline.gov.au


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O2wear Australia was established in 2011 with a mission to provide quality women’s basics. We make a conscious effort to employ green eco-friendly practices in every aspect of the business, our bamboo clothing is made from bamboo fibre & organic cotton. Our everyday basics range includes leggings, camis, tanks, tees & long sleeve tops – perfect for layering.